State Farm® Insurance Agent Chad Santiago

"Fast, efficient and knowledgeable"

"My family and I have been clients of Chad Santiago, State Farm Insurance Agent, for over 20 years, and we couldn't be more satisfied with the services we continue to receive. Chad and his team consistently demonstrate exceptional attention to detail and provide outstanding customer service. They are trustworthy, proactive, efficient, and always ready to assist with any of our insurance needs. We truly appreciate their dedication and professionalism! And, we’re committed to continuing to use their services for as long as they’re in operation!"

"Chad Santiago has been our State Farm Agent for many years now and is consistently extremely helpful as are the rest of the staff in the Lahaina office. Even throughout the period after the fire, when I know his family was personally affected, he was still there to answer questions and coach us through all of our insurance needs. I always have a million questions for him, am constantly making policy changes, and I’m bugging him all the time and he is always so patient and kind with his responses towards me. Very grateful!"

"I've been working with Chad Santiago since 2021, and over that time, he’s consistently proven himself to be reliable and trustworthy. From the beginning, he has been consistently transparent and thorough in explaining my life insurance coverage. What truly sets him apart is the way he personally reaches out to walk me through any updates or changes, ensuring I’m always informed and comfortable with the details. His communication is clear, timely, and never rushed which speaks volumes about his professionalism and commitment to his clients. It’s reassuring to know that I have someone this dependable and knowledgeable guiding me through something so important. Thank you Chad!"

"Super great people and service!"

"Great service! Fast and helpful!"

"Chad Santiago & his staff are very helpful!"

"If you live in Lahaina you should have Chad Santiago as your insurance guy! He's the best. Very responsive and always answers my questions. We have several policies (car, dirt bike, golf cart and life insurance) through him and have never ever been disappointed. 10/10. His staff is amazing as well!"

"I have multiple car and renters insurance with Chad at Statefarm Lahaina. I’ve been happy with them since 2007/2008. Taulia is the glue and heart of that office. Great Team members, love them all."

"Love the team… Chad, Tau, KimAnn and Harmony. Best customer service! (((:"

"Amazing service ! The team went above and beyond to take care of me. Super professional , friendly and reliable - I couldn’t be happier with the experience. Highly recommend!"

"I’ve personally dealt w/ Chad Santiago, Kim Ann Magno, and Taulia. They are all wonderful!!! Very helpful, efficient, and so trustworthy. They are here to help our community! I’m very glad i switched to State Farm!!! They put my mind at ease. I am very greatful for every one of them in the office. Thank you! Raquel Utrillo"

"The staff are all very helpful and made it quick and easy for me to get insurance coverage."

"We walk in and nobody welcomes or at least says Hello Am asking for information and nobody stands up they just scream from there desk Giving information with bad attitude You can feel the bad vibes Not professional bad service"

"Today we had to make changes to our automobile insurance policy. KimAnn helped me to make sure we got everything right. She is always helpful, polite and a pleasure to work with."

"The best insurance team in Hawaii!"

"Like all of Lahaina, Chad and his office have been going through so much since the fires. I really appreciate how they have stepped up and taken care of us so well. They are very caring people, and have been an enormous help to us with all our questions. Mahalo to them all!"

"We’ve used Chad and his wonderful staff for several years. All very friendly and easy to work with."

"Chad has been my insurance agent for 30 years here on Maui. He and His Office Staff have always been helpful, courteous, and timely. Chad has a lot of patience when explaining insurance and coverage topics and recommendations. He has always looked out for me. I have recommended him to my customers as well for auto and home insurance and I continue to recommend him to You! Tim Bruns, West Maui, Hawaii"

"Needed a referral for underwriting 2 properties in FL. Received them attached to email within minutes of ending conversation with Chad."

"Taulia was FANTASTIC... over all satisfied, very knowledgeable, helpful in so many ways. She's awesome"

"Chad Santiago is very nice, very polite, and very efficient, fast how you need it, IOm so happy with his service"

"I have been working with Chad’s company for many years. He is very professional, caring and always responds quickly. His assistant Taulia is also wonderful. I highly recommend this company for all your insurance needs!!"

"Taulia is the best! She's so helpful and prompt. Thank you for always helping with my requests and paperwork."

"Chad and his team are so helpful, patient and friendly. They always listen to my questions and help me find the insurance that makes the most sense for me and my family Mahalo!"